Exchange Policy
At BEVAVA, we want to ensure you find the perfect fit and style. While we do not offer cash refunds except in cases of manufacturing defects, we provide a straightforward Exchange process to help you get the items you love.
Exchange Options
To ensure the fastest service and avoid additional fees, we recommend completing your exchange in person.
● In-Store Exchange: FREE. Visit us for an on-the-spot inspection and an immediate swap for a different size or style.
● Door-to-Door Exchange: $5 USD Delivery Charge. A driver will be dispatched to your location to facilitate the exchange.
General Conditions
● Timeframe: You may request an exchange within 14 days of delivery.
● Condition: Items must be unused, unaltered, and in brand-new condition with all original tags, labels, and packaging intact.
● Final Sale Items: For hygiene and safety reasons, we strictly do not accept exchanges on piercings, earrings, swimwear, and underwear. These are considered final sale once delivered.
The Exchange Process
1. In-Store (Recommended) Visit our location during operating hours for the most efficient service.
● Immediate Swap: You can take your replacement item home immediately (subject to stock availability).
2. Door-to-Door (Home Collection)
● Delivery Fee: A standard $5 USD fee applies for the driver’s dispatch.
● Process: Contact us via WhatsApp to schedule the exchange.
● Handling: We offer a seamless doorstep exchange. The driver will deliver your new item and collect the original one during the same visit.
To start a request:
● Call/WhatsApp: +965 9804 4109
● Live Chat: Via our website
● Instagram: @shop.bevava
Condition of Items
To be eligible for an exchange, items must meet the following criteria:
● Unused & Unaltered: Items must be in brand-new, sellable condition with all original tags, labels, and packaging (dust bags, boxes, etc.) intact.
● Shoes: Must be tried on carpeted surfaces only. Items with scuffs, scratches, or sole wear will be rejected.
● Promotional Items (BxGy): If you exchange part of a "Buy One Get One" or similar bundle, the exchange value will be based on the promotional price of the individual item.
Damaged or Defective Goods
If you receive a damaged or incorrect item, please notify us within 7 days of receipt.
● We will prioritize a replacement of the same item at no extra cost to you.
● If a replacement is unavailable, a full refund (including original delivery fees) will be processed via the original payment method.
Our Operations
Customer Service (Daily): 10:00 am – 7:00 pm
Warehouse (Mon–Fri): 8:00 am – 4:00 pm
Main Office (Mon–Fri): 8:30 am – 5:00 pm
BEVAVA reserves the right to limit exchange privileges for accounts with excessive activity. We operate on an exchange-only basis; returns and refunds are not accepted. This policy adheres to local operational guidelines in Lebanon. This policy does not affect your statutory rights under Lebanese law.