Order Delivery

Orders may currently only be delivered to addresses within Lebanon. The order delivery methods which are currently available are set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

The following options are available for delivery to your requested address in Lebanon*:

All Lebanese Areas:

Standard Delivery
Within 72 Hours.
Free for orders above $150 USD
$5 USD for orders below $150 USD

* Orders placed outside of our working hours (8:30am-4pm), after the cut-off time, on Sundays, and/or on any Lebanese public holidays, will be deemed placed on the first Lebanese working day following the Order's submission. Delivery timelines are estimates, order delivery may face delays during promotional activity, sale season and Lebanese public holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.

General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding Lebanese public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Sundays.

 

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

A tracking number will be provided by Email/SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 8am-9pm on our number +965 9804 4109 or email wecare@bevava.com